Customer Testimonials

Ever since we received our production IPv6 allocation from RIPE at the start of 2004 we decided that we would work to IPv6 enable our entire network. As a relatively young network we always had IPv6 support at the back of our minds so that we would be able to provide both our colocation/hosting customers and access (dialup/ADSL customers) fully native IPv6 connectivity as standard. Tinet was already providing us with IPv4 connectivity. We were impressed with the quality of service we were getting so we approached them about IPv6 transit. Instead of the usual blank looks other providers gave us when asked the same question, Tinet was quickly able to add IPv6 to our existing setup. On the few occasions we have had to contact Tinet about IPv6 issues they have treated them seriously, rather than as some sort of minor issue. We have had no hesitation in recommending them to others who are looking for a provider who actually gets IPv6.

While other big carriers just ignore small ISPs like us, Tinet treated us like a big company, with professionalism and speed. Their technical stuff is absolutely amazing, the link with Tinet went up in less than 10 hours and they were eager to help us with any request we had. This is probably the best experience I ever had with an Internet carrier provider.

Panther Express depends on Tinet as one of its major European and US transit providers due to the quality of their network and peerings, customized engineering solutions, and unsurpassed customer service. Tinet has worked with us to get 10G circuits up in record time, and the personalized customer support gives Panther the confidence that any issues will be resolved promptly and properly.

We are very pleased with Tinet's vast capability to satisfy our stringent technical requirements, which include VLAN Tag support, Q in Q, large MTU size requirements, and VPLS support. We chose Tinet for their robust and resilient Ethernet network service, as well as to ensure cost effectiveness, scalability and reliability.

At ControlCircle we use Tinet not only to get our customers' content to the end user quicker but also to leverage Tinet European peering for an excellent Internet access offering. What we were looking for was a provider that was strong in Europe with good relations and peering with other carriers, something that Tinet has proven. Our service has been live for 18 months and what we have seen is an extremely high level of service and support from a company that was completely on the ball during one issue which was picked up and resolved in just 4 hours. We have found that for network quality, Tinet has proven to be one of the best providers we use and dealing with them is a pleasure.

During a recent RIPE NCC conference we had a meeting to discuss academic research into diminishing Internet resources. This prompted the Coreix engineering department to re-analyse its IP assignment and usage policies, following a brainstorming session we proposed implementation of IPv6 services on the Coreix network. IPv6 is not a solution which can be implemented globally immediately. However we felt that adoption of the proposed new standard should take place as early as possible so that we could become familiar with the new technology. This is in contrast to many other companies who implement desperately when they are being pressurised by various factors. In these circumstances the solution often fails to evolve naturally and problems can occur. We had one large advantage, which was hardware related; our routing infrastructure largely consists of Juniper equipment, which has native IPv6 support. So there was nothing holding us back from starting to implement and offer IPv6 services. We had outstanding support from Tinet's provisioning department, who supplied the details of the newly provisioned service within a matter of hours. The beauty of the Tinet service is that they provision the IPv6 service over the same circuit as our IPv4 transit. Due to Tinet's excellent service we were up and running, advertising our prefix and routing IPv6 traffic within the same day.

On behalf of EuroTransit, I would like to thank you for the extraordinary support and consultancy you have given us. We have gained tremendous value from your service and support and we feel very well looked-after by Tinet. So we would like to express our gratitude to you and your team and we look forward to a long and fruitful relationship with you in the future.

Our custom hybrid hosting solutions demand that our network provide low latency and guaranteed Service Level Agreements (SLAs); Tinet's network delivers on both. In addition, Tinet's proactive network monitoring allows us to confidently design different types of cloud solutions including our Cloud VPS, Cloud Enterprise, Cloud Dedicated, and Cloud Private to ensure we meet the various cloud hosting requirements of our clients.

At Imagine we use Tinet as a backend IP provider to our national residential and business ISP. One of the reasons for selecting them was because we found Tinet to be one of the top suppliers with a local presence - something that was extremely important to Imagine. We have been very impressed with Tinet level of service which was always very professional. I have always felt that I was being well advised by the team and sold appropriate products at the right price points. The service we experienced along with solution’ flexible and competitive pricing policy means that Tinet is certainly a company we would use again.

Limelight Networks is a global service provider with exacting vendor requirements for its massively provisioned, digital media content delivery network. In selecting global partners, Limelight has found Tinet to be an exceptional provider of wholesale IP services.Tinet is easy to work with at all stages of the purchasing and delivery process. The provisioning team provided accurate delivery information and timeframes including regular updates on current status, as well as providing quick turnaround on critical needs. In one case, Tinet was able to deliver a 10Gig port in the US with 48 hours notice -- over a weekend! The communication between our operational teams and support from sales and the network group has been straightforward; they are always available to provide us with the answers we need, when we need them. Tinet has met or exceeded all of our expectations. We look forward to continuing and growing the relationship.

The service Ontelecoms receives from Tinet is always excellent and we have been particularly impressed by the cooperation of Tinet' engineers that always leaves us more than satisfied. To date, the service from Tinet has been flawless and we have found them to be a company that we would certainly work with into the future.

Romtelecom and Tinet have a long and productive business relationship together. Tinet is a reliable partner for us, offering high quality IP services. Romtelecom considers Tinet a flexible and entrepreneurial partner.

As a UK data centre and business continuity provider with data centres in London and Manchester, it is essential for UK Grid to have secure, reliable connectivity to extend to our demanding client base.Tinet provides UK Grid global IP Transit and direct, secure connections to its robust IPv6 backbone. Many of our clients use UK Grid as a way to further enhance their disaster recovery planning; Tinet’s diverse IP routes to the United States and throughout Europe allow us to achieve another level of resiliency, bypassing common network congestion points. The experienced Tinet team understands UK Grid’s global IP requirements and provides us exceptional support and service, 24/7 every day. We look forward to growing our relationship with Tinet’s responsive and talented team.