I-NOC

Three geographically separate International-Network Operations Centers (I-NOCs) located in Cagliari (Italy), Frankfurt and Chicago proactively monitor the network and services.

Proactive 24x7 monitoring of International Backbone Networks and Services.

Ensuring maximum Quality of Service to our customers.

Acting as the single point of contact for customer support (24x7 carrier hotline).

Managing the fault resolution process (escalation and customer report).

The I-NOC is structured over three tiers for fault management and customer support:

Level 1 Support: The Help Desk provides 24x7 monitoring, troubleshooting and customer support.

Level 2 Support: High level engineers, on call 24x7, receive tickets escalated by the Help Desk and address the issue.

Level 3 Support: Provided by our partner suppliers for platform related issues.

Through proactive network monitoring our I-NOCs can warn customers often before they experience a network outage.